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Study shows: The IT delivery gap is wide as digital transformation continues

Sarah Schlothauer
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650 IT leaders from around the globe were surveyed about their digital transformation initiatives in MuleSoft’s 2019 Connectivity benchmark report. What are businesses hoping to achieve this year, what top tech trends are they investing in, and what can you do to enhance your career?

Time to check the pulse of the IT world! MuleSoft released their whitepaper: 2019 Connectivity benchmark report. This report surveyed 650 IT leaders from the United States, United Kingdom, Germany, the Netherlands, Australia, Singapore, and China. The main question MuleSoft wanted answered? “What is the state of today’s digital transformation initiatives?” Can your career benefit from this knowledge?

All of the businesses surveyed have over 1,000 employees and are in sectors such as healthcare, retail, and financial services. Therefore, this information may not be as relevant for small businesses. Keep up with the digital trends and see how the enterprise sector is evolving.

Digital transformation

No business is immune from digital transformation. According to the research, “Nearly all (97%) organizations are currently undertaking or plan to undertake digital transformation initiatives.” What exactly are those key goals? In this case, businesses are focusing on digital transformation that connects the customer.

Let’s take a look at the top responses:

Main goals of digital transformation

  • Increase IT’s operating efficiency
  • Increase business efficiency
  • Improve customer experience
  • Introduce new products and services faster
  • Improve employee experience
  • Improve partner experience

SEE ALSO: 10 professional red flags to watch out for

The average number of applications used in each organization is 900. However, the average percentage of apps that connect or integrate is only 29%.

The IT delivery gap

In 2019, IT leaders are being pressured to change the way that they do things. However, they aren’t putting their money where their mouth is.

Despite the fact that It project demands will increase by 32% this year, the majority (77%) of IT respondents will see a budget increase of less than 10%. And already, the majority (69%) of their time remains dedicated to keeping the lights on instead of innovating new solutions for the business. This year, technology teams are facing new demands from the growing number of applications, increasing project needs from line of business owners, and implementation of new technologies.

MuleSoft Reports – Connectivity Benchmark Report 2019

This wide gap shows what companies want to achieve in IT, along with the growing demands, and what they can financially achieve are not on the same page.

Adopting new tech in a company is often a struggle. 59% of respondents said that it is tough to introduce technologies because of legacy systems, and 65% said that it is difficult to make changes to a particular system or application. However, as we saw earlier, nearly all companies want to expand their digital transformation.

Worst IT pains for IT decision makers:

  1. Disconnected legacy infrastructure and systems
  2. Keeping the lights on instead of innovating
  3. Negative financial implications of failure to digitally transform

Top tech investments

As we mentioned earlier, many businesses are hoping to invest in tech that connects the customer.

Here are the top 10 tech investments of 2019:

  1. Security
  2. Big data/analytics
  3. Internet of Things
  4. Multi-cloud strategy
  5. AI/machine learning
  6. Blockchain
  7. Streaming big data
  8. Microservices
  9. Virtual reality/augmented reality
  10. API monetization

The next step for your career?

So, what does this data mean for someone looking to enhance their IT career? Here’s the good news. IT teams are looking to hire new talent.

SEE ALSO: Organizations with mature DevOps practices are far more likely to integrate automated security, report shows

“More than half (52%) of respondents’ IT teams plan to hire more talent to support their growing needs.”

If you want to stick out from the crowd and prove that you’re worth your salt: Invest time in DevOps. 49.8% of respondents said that their organizations are learning DevOps strategies for increased efficiency. This falls in line with other similar reports we have seen; DevOps is here to stay and a worthwhile investment that helps automate processes and streamline teams.

Of course, you can download the report for yourself and explore the trends.

Sarah Schlothauer

Sarah Schlothauer

All Posts by Sarah Schlothauer

Sarah Schlothauer is the editor for She received her Bachelor's degree from Monmouth University, West Long Branch, New Jersey. She currently lives in Frankfurt, Germany with her husband and cat where she enjoys reading, writing, and medieval reenactment. She is also the editor for Conditio Humana, an online magazine about ethics, AI, and technology.

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