We’ve all had our fair share of experiences with a bad chatbot, but chatbots are getting smarter and research shows that they will reach a 90% customer interaction success rate by 2022. Here are some key chatbot mistakes you don’t want to make and how to avoid common pitfalls.
Michael Larsen, Head of Customer Success & Academy at BotXO.ai, takes us through the essential steps of building a chatbot. A chatbot project should be easy to carry out, easy to maintain and edit, and bring results pretty quickly. It should meet the needs of the business and potential problems to solve, proper flow and content, and integrations.
Chatbots suck. Watch Dr. Pieter Buteneers break down how and why they suck, how they might be improved in the future, as well as some of the failures he and his team experienced and how they learned from them. This is the talk he gave at Machine Learning Conference 2019.