Takeaways from Atlassian Summit Europe 2018

Atlassian bets big on Ops with Jira Ops and OpsGenie acquisition

Gabriela Motroc
© Shutterstock / Kalakruthi

The Atlassian Summit is behind us but now’s the perfect time for an overview of the most important announcements. Although DevOps is all about collaboration, it’s not always easy to put theory into practice. We’re definitely glad to see that Atlassian is giving Ops the attention it deserves.

The rise of Ops

DevOps is all about collaboration but it’s not always easy to put theory into practice. In reality, even though it produces great results, “collaboration comes at a price,” according to Matthew Skelton,  Head of Consulting at Conflux. What goes into a good team structure? Should we deliberately introduce some sort of boundary between teams to make sure one does not overpower the other? The answer is more nuanced than that. Case in point:

Drama aside, to all my Dev colleagues out there, please be considerate and stop killing your Ops partners.

— Arvind Soni, VP of Product at Netsil

Ops isn’t going away, but ops increasingly lives on the other side of an API, instead of sitting next to you at work.

-Charity Majors

Operators are just as much developers as the developers, but they work on a different codebase. Developers are operating, and operators are developing; that’s DevOps.

-John Arundel

From our experience, we’d say developers have taken the driver’s seat position in DevOps. Might be a natural consequence due to the fact the operators often are that busy with keeping things alive, or with firefighting whereas a developer’s mindset might be more open to the new things.

-Thorsten Heller

Read the entire interview here

Atlassian Summit 2018: All eyes on Ops

There were plenty of announcements at this year’s Atlassian Summit, such as a new partnership with Slack, new class of Marketplace app, OpsGenie’s acquisition, the brand new Jira Ops, a bunch of cloud-related improvements and the list goes on.

Jira Ops

Jira Ops is a brand new product from Atlassian. It’s advertised as a better way for software and IT teams to manage incidents. It has built-in integrations with a lot of incident tools (Statuspage, OpsGenie, and PagerDuty, to name a few) and it’s extremely helpful if you want to respond, resolve and learn from every incident in an efficient and painless way.

Learn more about it here.

The best part about it? They are offering it for free as an early access product until early 2019 when they plan to release a 1.0. Jira Ops is currently available for cloud; this way it’s always available, even if all your internal systems go down.

However, you should understand that software alone will only get you so far; if you want to learn more about the process of incident management, make sure to read Atlassian’s internal incident management handbook. If you’re on a development or operations team that looks after internet services for customers who require 24/7 availability, this handbook is for you.


But Jira Ops is not the only good news for Ops; Atlassian announced that they have entered into an agreement to acquire OpsGenie, a leader in incident alerting. Jira Ops and OpsGenie, together with Atlassian Statuspage, which now offers deep integrations with Jira Ops,  joined forces to create a powerful platform that helps you respond to and resolve incidents faster.

If you want to read more about incident response and how to create a communication plan, check out this blog post.

Last but not least, don’t forget to show support and empathy for Ops. Not sure how? HugOps has become quite a movement and Statuspage even has a HugOps Hall of Fame. Help spread the HugOps love!

PS: If you’re wondering how Atlassian does Ops, check out Patrick Hill’s talk, which goes through the history of this evolution at Atlassian, including how they:

  • Prioritise and implement changes using Jira Software and Bitbucket
  • Build, test and deploy changes using Bitbucket Pipelines, Feature Flags, and incremental deployment
  • Maneuver through the incident lifecycle using Jira Service Desk, monitoring tools, and Confluence
  • Learn from incidents using our Post Incident Review Process, using both Jira and Confluence
  • Lastly, how we then connect our learnings back into the Software development process

One last thing: Interviews with Atlassian executives coming soon!



Gabriela Motroc
Gabriela Motroc was editor of and JAX Magazine. Before working at Software & Support Media Group, she studied International Communication Management at the Hague University of Applied Sciences.

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