The holy trinity of issue tracking

New JIRA platform unveiled by Atlassian

JAXenter Editorial Team
Three image via Shutterstock

Atlassian, creator of the popular issue tracker JIRA, has announced a major change to its flagship product. JIRA will now be split into three independent products for specific departments.

In a 2014 survey conducted by Atlassian, around one third of JIRA users stated they were using the tool for non-technical development projects, in areas like human resources, finance and marketing. Naturally, different kinds of teams naturally have different needs from a issue tracking tool that should help them define a workflow that is fast, efficient and problem-free.

And that’s why Atlassian has decided to divide up the JIRA empire into three domains: JIRA software for agile development teams, JIRA Service Desk for IT and service teams and JIRA core for non-technical teams in areas like human resources, finance or marketing.

The first, JIRA software, aims at software development teams that follow agile practices. The individual needs of specific roles within a team, such as designers or product managers, should also be taken into account. JIRA Service Desk will provide a user-centred service desk for IT and other service teams. Finally, JIRA Core hopes to simplify issue tracking processes for business teams. The latter is designed to support finance teams, for instance, in the preparation of their quarterly financial statements or to help marketing teams track their advertising campaigns.

But beyond the nuances of all three, the products from the JIRA platform have distinct similarities. Design and the underlying functionality remain largely the same, regardless of the project. There are numerous out-of-the-box templates supplied for specialized teams and there will also be a new, personalized sidebar that gives one-click access to the most commonly used tools and assets.


JIRA’s new sidebar

From zero to JIRA

JIRA, short for for Gojira, the original Japanese form of Godzilla, has recently established itself as one of the most popular applications in the areas of fault management, troubleshooting and project management. Today, the product is used by more than 35,000 organizations worldwide, many big names among them, from PayPal to Salesforce and even NASA. In particularly the realm of cloud computing has treated JIRA well, with an annual growth of 50% in cloud users.

SEE ALSO: Atlassian HipChat – Built by developers, for developers

The Atlassian Marketplace has also proven to be a significant source of attention for JIRA. With more than 1,800 add-ons and 850 JIRA modules, Atlassian Marketplace uses the app-store model to give developers 75% of the proceeds from the sale of their add-ons (while Atlassian receives 25%). This small cut in marketplace profits has now brought in 100 million US dollars in revenue.

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