Jeff Sussna

Jeff Sussna
Jeff Sussna is the founder of Ingineering.IT, a Minneapolis technology consulting firm that helps enterprises and Software-as-a-Service companies adopt 21st-century IT tools and practices. He is also the author of ‘Designing Delivery: Rethinking IT in the Digital Service Economy’ and is a regular speaker on the topics of design and DevOps.


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All about understanding

Revisiting empathy, the essence of DevOps

Conversational practices like DevOps can enable organisations to practice empathy by detecting and narrowing the gap between their customers and their understanding of them, says Jeff Sussna. With that, he revisits the essence of DevOps in empathy.

What is it all for?

Altruism, profit and IT

Programmers continue to suffer from burnouts, increasing responsibilities and a growing pressure to deliver more and more functionality to customers. But what role do developers need to play in business? And what is the true purpose of business?

Thinking alike

Microservices, have you met… DevOps?

Jeff Sussna wants to elevate the manageability of microservices to the DevOps level. To do this, organizations have to shift their definition of system-level quality from stability to resilience. Let us start treating microservices as the complex systems they are.


The CIO, what is it good for?

Jeff Sussna believes a shift is happening from information to interaction, and the CIO’s position needs to be assessed to truly service this change. They should focus on helping the business understand its needs for digital interaction.

Asking the right questions

Why DevOps really is about culture

Why is talking about “culture” helpful in effecting a transformation such as DevOps? Jeff Sussna explores this often murky area to help define and explain the role of culture in DevOps today.