Conversational practices like DevOps can enable organisations to practice empathy by detecting and narrowing the gap between their customers and their understanding of them, says Jeff Sussna. With that, he revisits the essence of DevOps in empathy.
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JAX London keynote speaker Jeff Sussna shares his progressive ideas regarding continuous delivery and system change with his proposal on pervasive refactoring. For Sussna, it will contribute to less overall failure, less cost and more robust systems.
Programmers continue to suffer from burnouts, increasing responsibilities and a growing pressure to deliver more and more functionality to customers. But what role do developers need to play in business? And what is the true purpose of business?
Jeff Sussna wants to elevate the manageability of microservices to the DevOps level. To do this, organizations have to shift their definition of system-level quality from stability to resilience. Let us start treating microservices as the complex systems they are.
Jeff Sussna believes a shift is happening from information to interaction, and the CIO’s position needs to be assessed to truly service this change. They should focus on helping the business understand its needs for digital interaction.
Customer goals are not always at the forefront of the design process, but Jeff Sussna believes that IT must revise its approach to ‘usability’ in order to achieve true quality in the mind of the customer. Customer experience here is key.
Why is talking about “culture” helpful in effecting a transformation such as DevOps? Jeff Sussna explores this often murky area to help define and explain the role of culture in DevOps today.