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Interview with Will Cappelli, CTO EMEA and Global VP of Product Strategy at Moogsoft

Moogsoft Enterprise 8.0 interview: “AIOps is here to stay”

Chris Stewart
AIOps
© Shutterstock / maxuser

To mark the release of Moogsoft Enterprise 8.0 we caught up with Will Cappelli, CTO EMEA and Global VP of Product Strategy at Moogsoft. We talked about the AIOps platform, the new ability to create virtual Network Operations Centers, the long-term effects of COVID-19 on the industry, and the future of AIOps.

JAXenter: Your AIOps platform, Moogsoft Enterprise, just hit version 8.0. What are the main highlights of this update?

Will: There are four highlights:

  1. General enhancement of Moogsoft’s ability to ingest, analyse, and visualise the topological context of the events our platform observes.
  2. Significant improvements in Moogsoft’s ability to filter the incoming data stream for noise and redundancy while allowing the user to visualise and modify that filter.
  3. A broadening and deepening of the workflow automation that supports collaboration among IT ops professionals and their ability to take advantage of the observations and analyses executed by the platform.
  4. Further integration of the platform with robotic process automation, orchestration, smart alerting, and service management technology.

JAXenter: One of the new capabilities is the ability to create a virtual Network Operations Center (NOC) to enable more effective collaboration “from anywhere”. Has the current situation with the coronavirus influenced the features or timing of this release?

Will: No. The need for virtual NOC enablement was a clear requirement from customers long before the pandemic hit the world. There is no question, however, that COVID19 has accelerated the trend in this direction to just short of infinity.

SEE ALSO: AIOps in 2020: How industry consolidation is transforming the AIOps value proposition

JAXenter: What about the other new features, were there any particular motivations for evolving the platform in this direction?

The need for virtual NOC enablement was a clear requirement from customers long before the pandemic hit the world.

Will: Our motivations are always about how we can deliver greater economic value to our customers. Now that takes the form of continually improving on all five dimensions of AIOps: data selection, pattern discovery, causal inference, collaboration, and automation. Basically, the more we can accelerate and enrich the tasks undertaken in each dimension, the shorter the duration of a brown out or an outage.

JAXenter: Speaking of evolution, let’s talk a bit about the future of AIOps. Is AIOps here to stay and how do you think its role will develop in the coming years?

Will: AIOps is not only here to stay but it will increasingly be deployed at the very center of managing digital business. The complexity of the processes and the speed with which they evolve mean that human beings, unaided by some kind of automated cognitive prosthetic, will not even be able to observe what is taking place in IT systems, let alone diagnose or anticipate faults.

SEE ALSO: The DevOps to AIOps journey and its future

JAXenter: We talked a bit about the coronavirus earlier – what do you think the long term effects of the situation on operations teams and tooling could be?

AIOps is not only here to stay but it will increasingly be deployed at the very center of managing digital business.

Will: I think there will be three primary long term effects:

  1. Greater reliance on smart collaboration technology to enable working from home.
  2. A shift from focusing on a single pane of glass that summarises and visualises existing data streams and sources towards focusing on technology and practises that allow to observe, analyse, and respond to an ever shifting collection of data streams.
  3. The assurance not so much of individual end user experience, but instead the collective digital experience of teams of workers will emerge as the prime directive.

Thanks very much for the interview!

Author
Chris Stewart
Chris Stewart is an Online Editor for JAXenter.com. He studied French at Somerville College, Oxford before moving to Germany in 2011. He speaks too many languages, writes a blog, and dabbles in card tricks.

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