Part 2 of 3

AI and AIOps: Top 5 Market Trends for 2020

Will Cappelli
© Shutterstock / Supphachai Salaeman

What will 2020 look like in terms of AI and AIOps? I thought I’d break this down into three distinct areas: technology, market and users. For each of these I’ve come up with five major trends which I think will have significant impact on how AIOps, and AI in general, evolves over the next twelve months. At the outset I’d like to say that the most significant changes will be seen in user behaviors and user practices, this is the year where we will see substantial transformation. Now, let’s continue where we left off with the five market trends…

In 2020 I foresee consolidation across the IT Operations management world. Moogsoft has mapped out at least eight different submarkets in this field. Vendors tend to occupy one or two of those submarkets. I believe this will change as vendors try to have a presence in more markets – if not all of them. Some submarkets are adjacent to one another and it’s natural for vendors to move into adjacent markets. However, I expect to see vendors leap out of their adjacency in a desperate attempt to own more parts of the IT Operations management market. It will be AI that give vendors the platform to claim that they can integrate widely disparate technologies.

The next trend is important to the development of AIOps. In 2020 we expect the big system integrators and the big accountancy firms to begin to develop very explicit AIOps practices. To date, they have tended to deploy AIOps technologies as an adjunct to one of their monitoring practices. Moving forward I expect these organisations to have specialists dealing with AIOps and they will bring their own technology into play, while also looking to make alliances with major vendors. Typically, when they decide to go into a technology area, they become important players and influencers. What these companies do in 2020 will have a direct impact on the direction of AIOps.

SEE ALSO: 2020 Predictions – Centralizing AIOps Platforms

The third trend. In addition to existing vendor consolidation we will see an explosion of AIOps start-ups globally. Specifically, I expect to see more start-ups from Israel, Silicon Valley, India, the UK, Brazil, China, and maybe even from Europe. The EU has spoken about making huge AI investments. The bottom line is that there will be a lot of investment and speculation in AI, some of it will reflect the trends we have previously discussed such as combining Ops and security and the popularity of topological data analysis and game theory data analysis. But there is another area on the fringes of AIOps that is important. Modern digital infrastructures are evolving and have millions of points of interaction which need to be observed and analysed so that there’s an understanding of what’s going on, and whether that interaction is human or digital. Therefore, many start-ups will focus on what we used to call end user experience monitoring, the business case being that there is a requirement to record what’s happening at the point of interaction and understand what’s outside your infrastructure and what’s inside, and keep track of that.

Next, I think a lot of vendors and web service providers, like Google and AWS, are going to try to offer AI as a service. AI becomes a cloud-based commodity, and this is how these organisations want businesses to consume AI. Whether this will be successful or not is another question, but nonetheless I believe there will be a big marketing and technology push.

SEE ALSO: Four ways AI and integration will come together in 2020

The fifth vendor trend, which is probably the most straightforward, will be that the Big 4 and the classic players in IT Operations management will continue to retreat and you will see a lot of big recognised names jettisoning their investments in these companies. This is the tail end of an existing trend. 2020 will be the last year where these dinosaur technologies persist and many conservative enterprises will turn to new players and look to them to replace what’s left of legacy technologies.

Finally, next time we will have a look at user trends. At the outset I stated that these would have most impact…

Will Cappelli
Will studied math and philosophy at university, has been involved in the IT industry for over 30 years, and for most of his professional life has focused on both AI and IT operations management technology and practises. As an analyst at Gartner he is widely credited for having been the first to define the AIOps market and is CTO EMEA and Global VP of Product Strategy at Moogsoft. In his spare time, he dabbles in ancient languages.

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