Get Satisfaction Release Service Cloud 2 Integration App
Get Satisfaction announce a customer service app that integrates crowdsourced customer support issues with Service Cloud 2 CRM workflow tools.
Get Satisfaction have announced the availability of the Get Satisfaction
Integration app on Salesforce.com’s AppExchange.
This app allows users to import, search, filter and track
crowdsourced customer support issues from Get Satisfaction
communities with the CRM workflow tools of Service Cloud 2, in an
effort to increase visibility into customer conversations. This app
also aims to encourage customer-to-customer interaction for problem
solving. The Get Satisfaction data can also be integrated into a
Service Cloud 2 database of customer records.
“More and more companies are looking to the future of customer
support, and they’re finding it on social networking sites like
Facebook, Twitter, and Get Satisfaction,” said Wendy Lea, CEO of
Get Satisfaction. “With our new integration app, salesforce.com
customers can utilize one of their most familiar and useful
solutions — their Service Cloud 2 deployment — to connect their
support efforts with a Get Satisfaction customer community and
create a complete social experience.”
A free download and demonstration of Get Satisfaction
Integration app are available to Salesforce.com’s Service Cloud 2